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NDIS support coordination

Nexa Support Coordination

The client answered questions. We did the rest.

Website designContent & imageryGoogle Business Profile
Client

Nexa Support Coordination

Industry

NDIS support coordination

Location

Footscray, Victoria

Status

Website and Google Business Profile live

The challenge

Where they started

Nexa Support Coordination helps NDIS participants manage their supports and funding — across high physical needs, intellectual disability, autism, psychosocial disability with recovery coaching, justice system involvement, aged care, young people in residential aged care, and out-of-home care.

It's careful, specialised work, and explaining it well matters: participants and their families are making a decision about who they trust. But like most small providers, they had no written content, no photography, and no time to produce either.

That's the point where most website projects stall — not at design, but at the moment someone has to sit down and write twenty pages about their own business.

What we did

The work

01

A structured question process

Instead of asking them to write anything, we asked questions. What each service actually involves, who it's for, what a participant should expect, what makes them different. Their answers became the content.

02

A complete website redesign

A clean, calm site built around how someone actually chooses a support coordinator — services, specialisms, referrals and contact, with a tone that suits the sector.

03

All content and imagery produced by us

Every page written and every image sourced and prepared. The client reviewed and approved; they didn't have to create anything.

04

Google Business Profile

Set up and optimised so they show up when families search locally in Melbourne's inner west.

What's running now

Still managed, every month.

This wasn't a build-and-leave project. The site, the content and the campaigns are managed on an ongoing basis — which is how the whole model works.

We haven't published traffic or ranking figures yet. The search work is recent and we'd rather wait until the numbers mean something.

Ongoing
  • Website and Google Business Profile live
  • Content and imagery still produced by us
  • Ongoing hosting, support and content updates

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